Yokinos
Learner
- Joined
- Apr 15, 2019
- Messages
- 85
- Reaction score
- 2
This is a very narrow thinking and as it was mentioned above such an approach to life can negatively affect your trading results. You think that giving an extra bonus to client can minimize Olymp’s profits. But what about reputation? You see, people tend to discuss such things at open forums like we do at the moment. This can affect reputation of the company. Reputation is something very difficult to measure, but something very significant in a long-run. You never know which action will lead reputation change, because people are different and some of them will be quiet about the issue, others will spread the word all over trading forums and write numerous reviews. So its better for large companies to follow the same approach always: be nice to clients each time the issue arises and give people a tiny bit more that what they expect to get. In my experience, this is exactly what Olymp does.